| Job Title: Senior Engineer (IPMPLS-Escalation Management) | Location: Bengaluru | Work Employment: Full time |
| Department: Wireline | Domain: Product Verification | Reporting to: Senior Manager |
About Us:
Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.
Why join Tejas:
We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide.
At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you!
Who we are:
Our team submits contribution towards,
- Platform and software validation for the entire product portfolio
- Product and Technology demos at customer premises across the world
- Develop and deliver customer documentation and training solutions
- Compliance with technical certifications like TL9000, TSEC etc
- Level3 Technical Assistance for the customer escalations
Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fibre broadband and wireless networks.
What you work:
- As a senior engineer you will interact with Tejas Level-1 Support and field Engg.(Level-2 support ) for providing assistance on reported issue.
- Debug/analyse and if required try to reproduce field issue in Tejas lab with customer database and interact with Product Verification (PV)/ Research and Development (R&D) team to analyse the issue further.
- Track the Field Bugs/Enhancements with PLM (Product Line Managers).
- Provide mentoring and specific knowledge transfer to other members of the TAC team.
- Raise/follow up the issue with design following sufficient debugging/analysis of the issue as required.
- Document the troubleshooting steps and provide regular training to field teams
- Provides guidance and promotes teamwork.
- Prioritizes own work in line with the team objectives.
- Ensure that response and resolution time lines are met for field issues, as per committed SLA to customer.
- Involving in field scenario test cases with PV team
Mandatory skills:
- Hands-on experience with MPLS/MPLS-TP network design, implementation, and troubleshooting.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues.
- In-depth knowledge of MPLS/MPLS-TP protocols, including LDP (Label Distribution Protocol), RSVP-TE (Resource Reservation Protocol – Traffic Engineering), and LSP (Label-Switched Path) management. And PHP, LSP Merge, ECMP.
- Experience in handling and troubleshooting issues found in IP and Packet transport networks(PTN). Strong communication and customer handling skills.
- Working knowledge of Layer2/2.5/Layer3 standards protocols & technologies (.1q, QinQ, xSTP, ERPS, SATOP/CEM, MPLS-TP, OSPF, BGP, VRRP, RSVP, IP-MPLS, DHCP, QoS, IGMP, VRF, ACL etc.) are added advantage.
- Ability to debug/analyse/categorize and troubleshoot telco issues efficiently and effectively.
- Must have Linux Knowledge.
Desired skills:
- Familiarity with networking concepts such as BGP (Border Gateway Protocol), OSPF, IS-IS, VLAN and QoS.
- Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
- Passion for achieving excellence in process, product quality and reliability.
- Relevant certifications such as CCNP (Cisco Certified Network Professional) or JNCIP (Juniper Networks Certified Internet Professional) are a plus.
Preferred Qualifications:
- Experience: 3 to 6 years’ experience from Telecommunication or Networking background.
- Education: Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree
- Candidate should be good at coding skills in Python
Diversity and Inclusion Statement:
- Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees.
- We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.
- Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.
